AUTONET TV

What is a TSB? (Technical Service Bulletins)

If your vehicle had something in its design or production that the manufacturer had figured out had an unanticipated problem, you'd want to know about it. And you'd want it fixed. There is something that can help drivers with just such a scenario. It's called a Technical Service Bulletin, or TSB.

Here's what a TSB is. Vehicle design and manufacturing is a very complex process. Aftrer every vehicle is introduced, the more units there are on the road, the more likely weaknesses in parts or design will start to show up.

Automakers gather data on the issues and how best to fix them. Then they send out TSBs (usually in the first year of the new model) so technicians will know to look for those problems and what to do about them. There may be more than one cause of a problem with a vehicle so there may be more than one TSB for an issue.

A TSB can be issued for anything from failing water pumps to strange noises to smelly headliners. A TSB and a recall aren't the same thing. A recall is issued if there's a problem that could cause harm to people or if it creates illegal emissions. The manufacturer pays for a safety defect to be fixed, and the repair is usually performed at a dealership.

But when a Technical Service Bulletin is issued, it's because there's a pattern of some system not working the way it should. If a vehicle is under warranty and the problem can be diagnosed in a specific vehicle, the manufacturer will probably pay for the repair. But there may be limits. Take one case with certain models of a minivan. Some wheel bearings were failing prematurely, so the manufacturer extended the warranty on them to 5 years or 90,000 miles/145,000 km. After that, the owner bore the cost. In some cases, a manufacturer will reimburse owners for a repair already done at an independent service facility.

You may have a vehicle that is no longer covered by a warranty but a TSB has been issued for a certain problem. In that case, any service facility can perform the service. At Matt Davis Auto, your service advisor will have access to TSBs that have been issued for your vehicle's year and model. They will help the technician diagnose it if your vehicle has the issue. The TSB will also have advice for the best repair procedure to get your vehicle working the way it should.

Matt Davis Auto
875 US Highway 70 W
Garner, NC 27529
(919) 600-5125
http://www.mattdavisauto.com

Super Slick at Matt Davis Auto in Garner: Synthetic Oil

When you get an oil change, it's always a safe bet to just use the type of oil the manufacturer recommends. But sometimes we're asked if we'd like conventional or synthetic motor oil. We glance at the price tags on the two options and choose the cheaper one. But in this case, the more expensive oil might be the better bargain for Garner drivers.

Conventional oil is made from petroleum. Its molecules form long hydrocarbon chains. Synthetic motor oil is either more highly refined petroleum or completely man-made. Its molecules are more uniform. This provides advantages over conventional motor oil.

First of all, the molecular structure of synthetic motor oil makes it more slippery than conventional oil so it lubricates better. This translates to better wear protection for Garner drivers, cooler operating temperatures and more engine power.

Further, synthetic oil is more heat-resistant than conventional oil, and it doesn't vaporize as easily. It provides better protection for severe conditions like stop-and-go driving around Garner and very hot or freezing NC temperatures.

Also, synthetic oil doesn't generate oil sludge like conventional oil. This prevents small engine passageways from becoming clogged, which can significantly extend the working life of your vehicle engine.

Manufacturers are aware of the advantages of synthetic oil, and many of them are using it to fill their vehicles before delivering them to be sold. Many owner's manuals now come with the recommendation to use only synthetic oil. Because synthetic oil wears better and protects better than conventional motor oil, it can be changed less often. If your vehicle came with a recommendation for synthetic oil, you may have noticed that the recommended period between oil changes is longer than what you're used to. However, if you switch to conventional oil, you need to be aware that you can't follow this longer service interval. You'll have to change your oil more often.

On the other hand, if you are using conventional oil and you switch to synthetic oil, you may be able to lengthen the time between oil changes. You can ask the pros at Matt Davis Auto for more information. They can offer you good auto advice about oils and service intervals based on your driving habits and requirements.

Oil changes are the hallmark of preventive maintenance at Matt Davis Auto. All Garner drivers need them. So we should get excited about a product that reduces how often we need them. Synthetic oil is more expensive, yes, but it can pay for itself by lasting longer than conventional oil. And when you add in the hidden savings of an extended engine life and improved fuel economy, not to mention increased engine power, there's a good chance that synthetic oil actually saves cash in the long run. All Garner drivers pay for vehicle care. But understanding what we're paying for can make us more savvy shoppers.

Matt Davis Auto
875 US Highway 70 W
Garner, NC 27529
(919) 600-5125
http://www.mattdavisauto.com

Procrastination Prevention in Garner

Every one of us has a little procrastinator inside us. Some put off getting our teeth cleaned. Others put off answering our emails. Yet others put off calling friends and family (sorry, Uncle Joe). And there are those of us who put off getting our vehicle's service done, whether it's a repair or regular maintenance. You may make the excuse that you don't have time, it can wait until tomorrow, you have other things to do.

Well, there are some things you should NEVER put off when it comes to your vehicle because that procrastination could have dire consequences down the road.

The biggest one is changing your oil. Yes, it's one of those things you may hear somebody nag you about, but changing your vehicle's oil regularly is probably the one thing that will do the most to keep things running smoothly… and well. It's the lubricant that keeps metal engine parts from wearing out. Oil doesn't last forever and it gets dirty, so you have to swap it out for fresh every so often. How often? Your Matt Davis Auto service advisor can tell you, and your owner's manual has the manufacturer's recommendations, too.

You have to keep the right amount of air in your tires. They don't inflate themselves! You may have a newer vehicle that has a tire pressure monitor built in and lets you know when a tire is over- or under-inflated. Don't ignore those warning lights! If your vehicle doesn't have those electronic monitors, have our pros at Matt Davis Auto check your pressure every so often. If your tires have the right amount of air in them, they'll last longer, save you money and keep you much safer on the road.

Make sure you have the right amount of vital fluids in your vehicle. The important ones (besides oil) are brake fluid, transmission fluid and coolant. Without the right amount of brake fluid, your vehicle may be hard to stop. Without the right level of transmission fluid, gear shifting may be erratic. And without the right amount of coolant, your engine may overheat.

Ok, so if you put off calling your Uncle Joe today, he probably will be ok with that. But when it comes to these important vehicle maintenance points, prevent procrastination… and prevent problems down the road.

We’d love to hear from you. Let us know if you have any questions.

Matt Davis Auto
875 US Highway 70 W
Garner, NC 27529
(919) 600-5125
http://www.mattdavisauto.com

Cabin Air Filter From Matt Davis Auto

Here is a questions for Garner drivers: What is a cabin air filter?

Is it:

1. A filter for a house in the middle of the woods?
2. A fresh, piney scent?
3. A filter for the passenger compartment of your car?

Clever you, it's 3.

A cabin air filter cleans the outside air before it comes into the passenger compartment. It filters out dust, pollen, spores, bacteria, pollutants, sparrows, exhaust gas and odors.

These high tech filters can block particles larger than 3 microns. By contrast, a grain of sand is about 200 microns.

Now not all vehicles in the Garner area have cabin filters. They are fairly new on the scene in NC. About 40 percent of new vehicles come with cabin air filters, but the number is growing every year.

Cabin air filters can make for a very nice driving environment for Garner. Your car can be a haven during NC allergy season with very little dust and pollen getting into the cabin. However, like all filters, your cabin air filter eventually gets clogged. When this happens, your heating and air conditioning flow can become restricted. The filter can even get kind of smelly.

Check your vehicle's owner's manual for recommended replacement intervals. Often, the owner's manual forgets about the cabin air filter, so ask your friendly and knowledgeable Matt Davis Auto service advisor for a recommendation. It's usually every year or 12,000 miles/19,000 kilometers. Change it sooner if you drive in dusty Garner conditions or if you start to notice an odor from your ventilation system.

So, Garner drivers, keep your cabin air filter clean. It may not help with your brother-in-law in the backseat, but it will make your driving experience more enjoyable.

Matt Davis Auto
875 US Highway 70 W
Garner, NC 27529
(919) 600-5125
http://www.mattdavisauto.com